Continuous Improvement

We, Stevens Creek Toyota and Scion, do our utmost to make every sales and service experience the best. We have won numerous awards for customer satisfaction, including the President's Award which is only given out to the top Toyota Dealers in the nation for customer satisfaction and sales. Our sales and service personnel are continuously being trained on customer handling skills to better meet your needs. This does not mean we are perfect. We understand that sometimes we fall short of our customers expectations. The internet has made it very easy for consumers to voice their opinions via review sites and emails concerning experience they have had with certain establishments. With that in mind, we welcome you to review and/or email us concerning your sales and service experience, good or bad. The only way we can improve ourselves as an organization is hearing directly from you, our customer. We understand that our customers have busy lives but your comments will help us better serve you now and in the future. We are thankful for the time you spend rating us and giving us feedback through Yelp, DealerRater, or directly emailing us. We respond to each and every review your post and email you send, privately. We do this because we respect your privacy and understand that these experiences can be very emotional. We review all feedback with every employee involved either with praise for a good job or consulting them with how to better handle the situation or themselves. Stevens Creek Toyota is here to serve you. The only way that we can survive as an organization is to keep our loyal customers coming back to our dealership. We practice "Continuous Improvement" with the belief that "there is no best, only better." Please contact us, we would love to hear from you.